DevGoats Apps
TicketFlow
TicketFlow lets ServiceNow teams convert any supported ticket type into another ticket type automatically. It is especially useful when work is submitted as an incident but should be handled as a request, or vice versa.
The app can close out the original ticket, create the correct target record, and map important fields into the new workflow so automation stays clean and teams avoid duplicate manual effort.
Why TicketFlow
Built for accurate ticket conversion at scale
TicketFlow reduces rework and routing errors by automating ticket-type conversions with predictable data mapping and lifecycle controls.
Convert Any Ticket Type
Convert incidents to requests, requests to incidents, and other supported record types without manual re-entry.
Automated Lifecycle Handling
Automatically closes or resolves the original ticket and links the new record so process integrity is maintained end to end.
Smart Field Mapping
Map key data from the source ticket to the destination type so assignment, context, and history follow the work.
Platform-Native Automation
Runs directly in ServiceNow to reduce handoffs, enforce consistency, and speed up fulfillment across teams.
ServiceNow Store Details
Useful facts for evaluation
These details come from the TicketFlow listing in the ServiceNow Store and help technical and procurement teams evaluate fit faster.
Compatibility
- Yokohama
- Xanadu
- Washington DC
- Vancouver
Try option is available on sub-production instances.
Requirements
- ServiceNow ITSM with Incident and Request workflows configured
- Field mapping rules for source and target ticket types
- Permissions to create, update, and close target records
Dependencies
- No external plugin dependency required
- Runs natively in ServiceNow
Release notes
- Initial release with cross-type conversion automation and mapped field transfer workflows.
See it in action
Store Screenshots
Preview images from the ServiceNow Store listing.
Screenshots coming soon.
Download TicketFlow
View TicketFlow directly in the ServiceNow Store and start streamlining your ticket workflows today.